If you need any help or if you have questions you can send us an email or call us. Our agents are always willing to help. You can also start your support request online by using our frequently asked questions.
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eZeeWallet is an digital wallet. This means that you can only spend the available funds on your eZeeWallet, providing you with more control over your spending. You can fund, spend and withdraw money from your eZeeWallet.
eZeeWallet is a comprehensive digital wallet, connecting multiple payment methods simultaneously.eZeeWallet provides you with the highest level of security, offering you a unique way to make secure and quick online payments.eZeeWallet helps your have better control over your spending and/or your budget. The wallet is easy to use and the registration is quick and simple. Sign up today for FREE
No. eZeeWallet is a Digital Wallet giving you the flexibility and convenience to pay with your available funds.
You can sign up for an eZeeWallet account here The sign up process is a simple and easy 2-step process: Step 1: Complete the Registration form Step 2: Verify the account by clicking on the account provided in the email. Please contact Customer Support in case you did not receive the verification link.
Any natural person 18 years or the age of legal capacity in the jurisdiction of their residence can open an eZeeWallet account, whichever is higher. Currently, eZeeWallet does not provide services to the following countries: Afghanistan, American Samoa, Bahamas, Botswana, Cambodia, Crimea, region of Cuba, Ethiopia, Ghana, Guam ,Iceland, Iran, Iraq, Korea, Democratic People’s Republic of Libya, Mongolia, Nigeria, Pakistan, Panama, Puerto Rico, Samoa, Saudi Arabia, Sri Lanka, Sudan, Syrian Arab Republic, Trinidad and Tobago, Tunisia, US Virgin Islands, Yemen, Zimbabwe.
To open an account with eZeeWallet, you need: an active email address; to be 18 years old or the age of legal capacity in the jurisdiction of your residence, whichever is higher; to be from an accepted country;
No. You are allowed to have only one eZeeWallet account.
Spending money online through your eZeeWallet account is free of charge.
Yes. There is a small fees applicable depending on the location and medium of withdrawal. Please check our fees and limits table for details.
Depending upon your location and medium of deposit there may be a fees applicable. Please check our fees and limits table for details.
Signing up is free and as long as your eZeeWallet account isn´t dormant for 6 months or more, there are no service, monthly or annual fees to use your eZeeWallet account. Inactivity fees will be charged after 6 months of inactivity and are 3 EUR/month. The inactivity fees will be charged until the inactive account reached zero balance or if the account becomes active again. Depending on your preferred deposit option, certain fees may apply. Please check our fees and limits for more details.
We apply foreign exchange fee of 3%. Depending on your preferred deposit option, your card issuer or local bank may also apply currency conversion charges.
We are having options for Multiple Currencies. At one time one user can have only one account. Please refer fees and limits for more details on the available currencies in your region.
No. Changing your eZeeWallet account currency is not possible at the moment. However you can close your existing account and open an account in a different currency. Please contact Customer Support for more details.
No. It is not possible at the moment to have Multiple Currencies in eZeeWallet Account.
1.Click on sign in on eZeeWallet web site 2.Enter the email address you provided during sign up 3.Enter the password you chose during sign up
1. Go to ezeewallet.com 2.Sign in using the button on the upper right corner 3.Click on the upper right corner on “My Account” 4.Click on “Change Password” tab
Having difficulties logging in with the correct email address and password may be due to the following reasons: You have not completed the sign up process. You have not completed the verification process, meaning that you have not clicked on the verification link you received to your registered email address. In this case please check your email inbox and complete the verification process. Your account has been blocked due to too many login attempts using the incorrect password, in which case you need to contact Customer Support in order to unlock your account.
I have received an email that states that my account has been locked due to multiple failed sign in attempts not made by me. What should I do?
Please contact Customer Support.
If you forgot which email address you have used to create your eZeeWallet account, please contact Customer Support for assistance. We’ll ask you a few questions to help us locate the account and provide you with the information needed to proceed.
You can add your new email address under “My Account” on your eZeeWallet. Please contact Customer Support in case you are not able to login to your account or are having difficulties in accessing your account.
For verification level 1 account limits are set to cumulative deposits of EUR 150 per annum. For verified consumers, which are verification level 2 account limits are set to cumulative deposits of EUR 15,000 per annum.
Please view our fees and limits table.
Please contact Customer Support for increasing your limits.
In order for you to activate your account, you will need to go through 2 stages: 1.Complete the Registration Process 2.Complete the Email Verification. Once all the information above is verified successfully your account will be activated immediately. Please contact Customer Support for any queries.
Please contact Customer Support to close your account.
If you enter the wrong password 3 times we will lock your account. If this occurs, please contact Customer Support for assistance.
eZeeWallet reserves the rights to close accounts at any time. Please refer to eZeeWallet’s Terms & Conditions for details or contact Customer Support for assistance.
It is a very simple process to Verify your Account. Step 1: Log in in your eZeeWallet account. Step 2: Click on “My account” tab in the upper right corner. Step 3: Go to "Verification" tab at center of screen Step 4: Upload your Proof of Identity and Proof of Address for verification. Proof of Identity : An official valid identity document (ID, Passport, Driving license). Proof of Address : Address verification document, not older than 3 months (a utility bill, bank account/credit card statement, documents issued by the local authorities)
This could be for a number of reasons including, but not limited to: Your credit/debit card has insufficient balance. You have reached your eZeeWallet account balance limit. You have reached your daily, weekly, monthly or yearly deposit limit. Please contact our Customer Support for further assistance.
Your email address is the key to your account; it is critical that you always keep it active and accessible. If you encountering any problem while verifying your email, please try the following: Double-check the spelling of the email address you have submitted. Add the eZeeWallet domain as a trusted sender domain. Check your spam filters and make sure our email has not landed in your spam inbox. If you've followed all of the steps above but still cannot verify your email, please contact Customer Support.
1.Log in in your eZeeWallet account. 2.Click on “My account” tab in the upper right corner. 3.Your “Account number is located under the “Personal Details” section.
Please contact Customer Support with your updated Proof of Identity and Proof of Address. It is very important keep your address updated on records for security purposes.
What should I do if my name is registered incorrectly or if I need to update my name in case I change my name?
Please contact Customer Support
You can deposit into your account in by multiple methods depending on your country of residence. Please see the deposit methods available in your Country of Residence.
Please view our fees and limits table
Deposit transactions usually are completed instantly. Please contact Customer Support in case there is a delay in the amount to be credited to your account.
No. You cannot add funds to your eZeeWallet account using somebody else´s card due to anti money laundering regulations. We reserve the right to apply the necessary administrative measures to prevent such cases from happening. The financial details you register with eZeeWallet should be in your name only and we will perform checks from time to time to make sure that this condition is being adhered to.
No, It is advised that for your Identity Protection do not share your eZeeWallet details with anyone.
You can withdraw the funds available in your eZeeWallet account to your Bank Account. Please check our Fees and Limits table to check the availability in your country. Please note that the withdrawal functionality may not be available at all locations.
Please view our fees and limits table.
Depending on your preferred withdrawal option, processing time frames may differ. However we approve your withdrawal within maximum 2 business days. Depending on your bank you can receive it within 7 business days. Please note that in case of public holidays it may take longer to have the withdrawal processed.
Please check if: you have sufficient funds on your eZeeWallet account; you have submitted all the details correctly. Your bank account is fully verified your eZeeWallet account is Verified. Withdrawals is supported in your location and currency. Please refer to Fees and Limits for more details.
Yes, it is possible for you to withdraw to your Bank Account which is in different currency than your eZeeWallet Account Please note that your bank may apply currency conversion charges based on the local rate of a certain day, please confirm with your bank before making any withdrawals. Also note that in some cases a FX fee of 3% may be applicable for your transaction.
It depends on the circumstances. Sometimes processing takes longer than usual due to bank holidays, public holidays, etc.. If it takes longer than 7 business days, please contact Customer Support to report missing withdrawals.
Purchases made with the eZeeWallet account are instant.
A wallet-to-wallet transaction is immediate. If a transaction appears on your transaction history but the merchant has not received it, please contact Customer Support.
This means money has been refunded back to your funding source.
Although payment statuses are final, from time to time we may need to modify them. A possible reason for reversing or adjusting a payment may be the fact that it has not been correctly executed. We never do this without informing you, so please check your inbox for any emails from eZeeWallet. If the email you received does not adequately explain the situation to you, or if you cannot locate it, please contact our Customer Support.
Transactions may be declined because your eZeeWallet account has insufficient funds.
To check your eZeeWallet account transactions you will need to login to your eZeeWallet account and click on the Transactions section within your eZeeWallet account.
Maintaining online security is fundamental to our business. Our security measures are designed to keep your data and payments safe. We constantly review our procedures, processes and security measures in order to improve and maintain the highest level of security. Read more about our security.
We only use your personal information to help us administer your account, to maintain security, to improve our services to you and to provide you with products you have requested. We will not give, rent or sell your personal information to any organisation or individual.
Account login, personal details and transactions are fully secured with encryption, state of the art firewalls and virus detection systems. Your regular card funding methods and bank details are not stored in your eZeeWallet account directly, but are instead secured by full PCI DSS compliance. For more details on the PCI DSS standard follow the link https://www.pcisecuritystandards.org We never ask users to provide identifying information or sensitive information via email. We monitor regularly for unusual activity. We never sell or share data with external parties. All our staff is regularly trained in the latest preventative methods for detecting and preventing fraud. Passwords and other sensitive information are never shared and kept safe at all times.
It may be due to Security Reasons or Suspicious Activity on your account. Please contact Customer Support immediately.
eZeeWallet provides fraud monitoring systems, including velocity checks, fraud monitoring, due diligence collection and risk filters to ensure your security. If you receive a suspected phishing email, please contact eZeeWallet’s Customer Support straight away. We will never ask you to provide sensitive information by email. Never respond to emails that you believe are scam messages and never send your personal security data via email.
We try our best to deliver the best possible experience to our Customers. However in case of any inconvenience please write to us at firstname.lastname@example.org and we shall revert back to you at the earliest.
Our Customer Support representatives can help in English, Spanish, Portuguese, Polish and Hindi at the moment.
Yes, we try to respond to our Customers as soon as possible. However there may be a slight delay due the volumes.
Send an email to email@example.com or call us at +44 8082812474
Do you have a question? If so Submit a Request or email firstname.lastname@example.org to contact our support team. You should expect to receive a reply within 1-3 business days, and in most cases a lot sooner.
You can call us on the above number if you wish to speak directly to a member of our support team.